Rapid Response Support
Outstanding Support for Office Equipment, Managed IT & Telecoms
AR Digital is an innovative South Wales business offering the most cutting-edge technology and services for your workspace. With superior service and aftercare to keep your business running, AR Digital will deliver the most advanced technology to future proof your business.
Support and Aftercare
At AR Digital, we understand that providing excellent support and aftercare is essential for customer satisfaction. That’s why we dedicate considerable attention and resources to supporting our customers well.
AR Digital’s Quality Standard
AR Digital proudly stands behind the quality of our services. Our quality system complies with ISO 9001 standards and follows the same process. Our commitment is to deliver outstanding customer satisfaction every time you partner with us.
Our Speedy Response Time
We have a team of experienced support staff who are available to answer any queries or problems our customers may have. Our team are friendly, professional and knowledgeable about our products, services and solutions. Our service commitment stands tall, with an average response time of 2.4 hours from ticket to the on-site visit, a testament that our reputation exceeds expectations.
Aftercare Support is Key
We are also committed to providing superior aftercare for our customers, including ongoing maintenance and support for any existing product or service purchased from us. Our multifunction photocopier and printer products are made even more reliable with our remote monitoring system. We install software to your machine that allows us to keep track of ink and toner levels, as well as any potential parts replacements needed, entirely hassle-free for you. So you don’t need to worry about running out. It’s all taken care of for you.
IT Support Skills
Our expert team are an invaluable asset with specialised abilities in key areas of the tech industry. They’re fully trained and have the skillset required to resolve your IT issues. From general troubleshooting, software licensing, deployment, handling networks, and cloud computing solutions to cybersecurity awareness, you’ll receive the support you deserve.
With our customers’ satisfaction at an all-time high, there is no doubt that we have provided exceptional services to those who chose us. Our commitment to quality and dedication has resulted in glowing recommendations from numerous happy clients.
Why Use Us
- We strive to provide outstanding service. Our commitment to excellence extends beyond the initial transaction with superior aftercare.
- Our products are designed with cutting-edge technology and the latest developments in mind, so you know you’re getting an exceptional performance built to last.
- With a rapid response time of 2.4 hours on average from ticket creation to completing an on-site visit, this speedy timeline helps us remain ahead of the curve regarding repair services and client expectations.
- Our devices are equipped to deliver exceptionally fast speeds and contain the capacity to handle large loads daily.
- Lease with confidence, knowing our flexible contracts are tailored to your unique needs, providing the perfect solution.
Who is AR Digital?
Here at AR Digital, we have leading-edge technology, superior service, and unwavering aftercare that will help you equip your workspace with the most advanced equipment, from small printers to large multifunction photocopiers accompanied by print management software, document scanners, document management systems, scanning bureau services, managed IT services or business telecoms.
At AR Digital, we pride ourselves on meeting our clients face-to-face. Whether you’re based here in Newport, South Wales or across the country, call 01633 891261 to arrange an appointment and let’s meet up to discuss your requirements.
For any enquiries, feel free to email us at firstname.lastname@example.org. We’re looking forward to hearing from you.
What Our Customers Say…
“A fortuitous call out of the blue from AR Digital led us to view and ultimately purchase the Riso copier. It is now our Resource Centre workhorse. It just keeps churning out the photocopying as required and I honestly don’t know how the office staff would have coped without it. It has speeded everything up…
“The new photocopier is not only networked to all computers in the office but faster and more economic than our previous model and is now monitored remotely. In the past, if something ran out unexpectedly, such as a toner, we would have to wait for it to be delivered and would literally be on stop…
AR Digital were able to supply a one-stop shop for all their printing solutions at Bridgend Ford
Rougemont School in Newport is an independent private school located in Newport, South Wales. A customer of AR Digital’s for many years, AR Digital have been supporting Rougemont School with their huge growth and changing requirements within the educational sector.
AR Digital were able to supply their printing solutions at Blackfords.
One of AR Digital’s longest-running clients, Kidney Wales is a Cardiff-based charity that has been running for over 50 years. Kidney Wales raises funds to support families and change the lives of those suffering with Kidney disease. Its objective is to promote strategies and services to prevent and treat kidney disease, and to help deliver…
”Not only does out IT department now have total control over the costs and maintenance of our print services, but with AR Digital’s print management software installed on our network, there is a clear audit trail for us to follow.“